Privacy Policy

Privacy Policy

Last updated: 20 July 2026

This Privacy Policy explains how More Than Mulch Ltd collects, uses and protects personal information when you visit morethanmulch.co.uk, contact us or place an order.

1. Who We Are

More Than Mulch Ltd is the data controller responsible for the personal information described in this Privacy Policy.

Business name: More Than Mulch Ltd
Registered address: 53 Glenville Close, Swindon, Wiltshire, England, SN4 7EU
Company number: 17233206
Email: sales@morethanmulch.co.uk

2. Information We Collect

We may collect:

• Your name;

• Billing and delivery address;

• Email address;

• Telephone number, where you provide one;

• Company name, where applicable;

• Order details and purchase history;

• Delivery or collection instructions;

• Messages submitted through our contact forms;

• Payment status and transaction references;

• Marketing preferences;

• IP address;

• Browser and device information;

• Website usage information; and

• Cookie preferences.

More Than Mulch Ltd does not store your complete debit or credit card details.

3. How We Collect Your Information

We collect personal information when you:

• Place an order through WooCommerce;

• Make a payment through Stripe;

• Contact us through a website form or email;

• Subscribe to marketing communications;

• Arrange a delivery or collection; or

• Visit and use our website.

We may also receive information from service providers that process payments, operate the website, deliver orders or provide analytics and marketing services.

4. How We Use Your Information

We use personal information to:

• Process and fulfil orders;

• Process payments and refunds;

• Arrange local or pallet delivery;

• Contact you about an order;

• Send order confirmations, receipts and delivery updates;

• Respond to enquiries and complaints;

• Manage cancellations, returns and replacements;

• Maintain financial and tax records;

• Prevent fraud and protect our website;

• Analyse and improve website performance;

• Send promotional emails where permitted; and

• Comply with our legal obligations.

5. Our Lawful Bases

We process personal information only where we have a lawful reason to do so.

Contract

We use your information where necessary to process your order, take payment, arrange delivery, provide order updates and deal with returns or refunds.

Legal obligation

We process and retain certain information to comply with accounting, taxation, consumer-protection and other legal requirements.

Legitimate interests

We may use information where necessary for our legitimate business interests, including:

• Responding to enquiries;

• Protecting our website and business;

• Preventing fraud;

• Maintaining appropriate business records;

• Improving our products and services; and

• Establishing or defending legal claims.

Consent

We rely on consent where required for promotional emails, analytics cookies and other non-essential website technologies.

You may withdraw your consent at any time.

6. WooCommerce

Our online shop is operated using WordPress and WooCommerce.

WooCommerce processes and stores information needed to manage:

• Products;

• Orders;

• Customer details;

• Shopping baskets;

• Checkout;

• Refunds; and

• Customer accounts, where enabled.

Order information is stored within our website system and may also be included in secure website backups.

7. Stripe Payments

Payments are processed securely by Stripe.

Stripe collects the payment details needed to authorise and complete your transaction.

More Than Mulch Ltd may receive:

• Your name;

• Billing details;

• Payment method;

• Transaction reference;

• Payment status; and

• Fraud or security information.

We do not receive or store your complete card number or card security code.

Stripe processes personal information in accordance with its own privacy policy and may act as a separate data controller for some payment-processing activities.

8. Contact Forms

When you submit a contact form, we collect the information entered into it, such as your name, email address, telephone number and message.

We use this information to respond to your enquiry and provide the information or assistance requested.

Contact-form submissions may be stored within our website, emailed to us or transferred to GoHighLevel for customer communication and follow-up.

9. GoHighLevel

We use GoHighLevel to manage customer communications and email marketing.

Information stored or processed through GoHighLevel may include:

• Your name;

• Email address;

• Telephone number;

• Enquiry details;

• Order or customer information;

• Marketing preferences;

• Communication history; and

• Records showing whether emails were delivered, opened or selected.

We may use GoHighLevel to send:

• Responses to enquiries;

• Customer-service communications;

• Order-related updates;

• Business updates; and

• Promotional emails.

GoHighLevel processes customer information on our behalf when providing these services.

10. Order and Service Emails

We may send essential communications relating to an order or enquiry, including:

• Order confirmations;

• Payment receipts;

• Delivery or collection information;

• Changes or delays;

• Refund confirmations; and

• Responses to customer-service requests.

These messages are needed to provide the service requested and are not promotional marketing.

You may continue to receive essential order or service messages after unsubscribing from promotional emails.

11. Promotional Emails

We may send emails about our products, offers, services and business updates where:

• You have agreed to receive them; or

• We are otherwise legally permitted to contact you about similar products or services.

You can unsubscribe at any time by selecting the unsubscribe link in an email or contacting:

sales@morethanmulch.co.uk

We may retain your email address on a suppression list so that we can respect your request not to receive further marketing.

We do not sell personal information to other organisations for their own marketing.

12. Google Analytics and Google Tag Manager

We use Google Analytics and Google Tag Manager to measure website performance and understand how visitors use the website.

These services may process:

• IP address;

• Browser and device details;

• Approximate location;

• Pages viewed;

• Time spent on the website;

• Referring website;

• Links and buttons selected; and

• Order or checkout activity.

Google Tag Manager helps us manage the tags and services used on the website.

Google Analytics and other non-essential tracking technologies will only be used where the required consent has been provided.

13. Cookies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to function. These may support:

• Shopping baskets;

• Checkout;

• Payment security;

• Customer sessions;

• Cookie preferences; and

• Website security.

We may also use non-essential cookies for analytics and marketing.

Where consent is required, non-essential cookies will not be activated until you accept them. You can change or withdraw your choices through the website’s cookie settings.

Further details about the specific cookies used should be available through our cookie banner or Cookie Policy.

14. Delivery Providers

We use your name, address, contact details, order information and delivery instructions to complete your delivery.

We may share the information needed to complete the delivery with:

• Our staff and drivers;

• Local delivery contractors;

• Courier companies;

• Pallet networks;

• Haulage companies; and

• Mapping or distance-calculation providers.

We only share information reasonably required to arrange and complete the delivery.

15. Who We Share Information With

We may share personal information with organisations that help us operate our business, including:

• WordPress and WooCommerce service providers;

• Our website hosting provider;

• Stripe;

• GoHighLevel;

• Google Analytics and Google Tag Manager;

• Delivery, courier and pallet providers;

• Accountants and professional advisers;

• Website security and backup providers;

• Government departments and regulators where required by law; and

• Law-enforcement authorities where legally required.

These organisations may process information on our instructions or act as separate data controllers with their own legal responsibilities.

We do not sell personal information.

16. International Transfers

Some of our technology providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure an appropriate legal safeguard is in place.

This may include:

• A UK adequacy regulation;

• Approved contractual protections;

• The UK International Data Transfer Agreement;

• The UK Addendum to the EU Standard Contractual Clauses; or

• Another legally permitted safeguard.

17. How Long We Keep Information

We keep personal information only for as long as reasonably necessary.

Our usual retention periods are:

• Order, invoice and payment records: normally six years after the end of the relevant financial year;

• Enquiry and customer-service records: for as long as reasonably necessary to respond and maintain appropriate business records;

• Complaint and dispute records: normally up to six years after the matter is closed;

• Customer account information: while the account remains active and for a reasonable period afterwards;

• Marketing information: until you unsubscribe or withdraw consent;

• Suppression records: for as long as necessary to ensure that we respect your marketing preferences;

• Website security logs: for a limited period appropriate for security and fraud prevention; and

• Cookie-consent records: for as long as reasonably required to record and respect your choices.

We may keep information for longer where required by law or where it is needed in connection with a legal claim or dispute.

18. How We Protect Information

We use reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.

These measures may include:

• Secure website connections;

• Access controls;

• Password protection;

• Software and security updates;

• Website backups;

• Security monitoring; and

• Limiting access to people who reasonably require the information.

No internet-based system can be guaranteed to be completely secure.

19. Your Data-Protection Rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of your personal information;

• Ask us to correct inaccurate or incomplete information;

• Ask us to delete your information;

• Ask us to restrict how your information is used;

• Object to certain uses of your information;

• Receive certain information in a portable format;

• Withdraw your consent;

• Object to direct marketing; and

• Complain to the Information Commissioner’s Office.

These rights are not absolute and may be subject to legal exceptions.

To exercise a right, contact:

sales@morethanmulch.co.uk

We may need to ask for reasonable proof of identity before responding.

20. Complaints

Please contact us first if you have concerns about how we use your personal information:

Email: sales@morethanmulch.co.uk
Address: 53 Glenville Close, Swindon, Wiltshire, England, SN4 7EU

21. Third-Party Websites

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices or content of third-party websites. You should read the privacy policy of any external website you visit.

22. Children’s Information

Our website and products are not specifically directed at children.

We do not knowingly collect personal information directly from children under the age of 13 without appropriate consent.

23. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our business, website, service providers or legal obligations.

The latest version will be published on this page with the updated date.